Hey there! At Tickluxr, we’re not just another faceless e-commerce site—we’re a small team that genuinely cares about your experience. Ever since we started, we’ve made it a point to personally reply to every email. Sounds old-school, right? But trust us, there’s something special about hearing directly from the people behind the brand.
I remember one time, a customer wrote in about a delayed order. Instead of sending a generic response, our founder, Alex, hopped on a quick call to sort it out. Turns out, that customer became one of our biggest supporters. That’s the kind of connection we’re all about.
Got a question, suggestion, or just want to chat? We’re all ears. Here’s how you can reach us:
Prefer typing? Our Live Chat is available during business hours—look for the little icon in the corner. Or, if you’re the form-filling type, skip to our contact form.
Let’s be real: without your feedback, we’d just be guessing what works. That’s why every message you send gets read—often aloud in our team meetings. Whether it’s a product idea, a shipping hiccup, or even a "hey, your website’s font is tiny on my phone," we want to know.
Last month, a customer suggested we add more color options to our best-selling item. Guess what? We did it within two weeks. So don’t hold back—your input shapes what Tickluxr becomes.
P.S. If you’re wondering about response times during holidays, we might be slower, but we’ll never leave you hanging. Promise.
