You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellations cannot be processed once your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original payment method. The refund process typically takes 5-7 business days from the date we receive your returned item. Please note that your bank or credit card company may require additional time to process and post the refund to your account. Shipping costs are non-refundable unless the return is due to our error.
Refunds will be issued for the purchase price of the item only, excluding any shipping and handling fees. If you received a discount or promotion on your original purchase, the refund amount will reflect the actual price paid after the discount was applied.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details, including the date of purchase, order number, and payment method used.
We will investigate any reported issues with refunds and work with our payment processors to resolve them promptly. In cases where a refund was issued but not received, we may need to cancel the original refund and process a new one, which may require additional processing time.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Tickluxr
Address: 1028 Red Maple Drive, Santa Fe Springs, California
E-Mail: [email protected]
Phone: +1323-385-8642
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
